Transform Low CMDB Confidence Into IT Excellence
Mine Your Tickets, Master Your CMDB
Transform incident tickets into actionable CMDB insights with TicketMine.ai. Leveraging AI and NLP, it auto-extracts CI relationships, device dependencies, and infrastructure mappings—elevating CMDB confidence from 10% to industry-leading. Slash response times by 50%, enhance data quality by 60%, and eliminate manual audits forever.
Who We Are
TicketMine.ai is an AI-powered platform that extracts valuable Configuration Item (CI) data from incident tickets to automatically enhance your CMDB effectiveness. We turn the wealth of infrastructure information buried in your service desk tickets into actionable CMDB intelligence. Founded by a team with over 15 years of proven ITSM expertise, including successful development and deployment of monitoring and automation solutions at a Fortune 500 pharmaceutical company that have been in production for a decade, TicketMine.ai brings enterprise-grade reliability and deep ServiceNow ecosystem knowledge to solve one of IT's most persistent challenges: maintaining accurate, complete CMDB data.
Why Choose TicketMine.ai
Deliver faster incident responses with improved data quality and seamless CMDB integration
The Hidden Reality
Infrastructure truths hide in incident tickets, not CMDBs. Manual updates are error-prone and incomplete. Discovery tools overlook key relationships. NIST demands accuracy—yet flawed CMDBs derail AIOps and automation.
The Cost of Inaccuracy
Inaccurate CMDBs prolong incidents, doom automation, expose compliance risks, erode IT decision confidence, and waste AIOps investments—turning potential efficiencies into costly failures.
Immediate Benefits
Accelerate incident resolution with precise configs. Boost automation success via quality data. Achieve NIST-ready compliance effortlessly. Slash manual CMDB drudgery for instant efficiency gains.
Strategic Value
Build a rock-solid AIOps foundation. Fuel digital transformation with trusted asset data. Cut risks in compliance and changes. Maximize ROI on ITSM and AIOps tools for long-term wins.
Optional Add-On Services
Expand with AI-generated playbooks and knowledge from incident patterns. Unlock custom analytics for deep IT trends—enhancing ops intelligence while prioritizing CMDB mastery.